Privacy Policy

Last Updated: 25/06/2026

This Privacy Notice explains how Turun UK Ltd ("we," "us," or "our") collects, uses, discloses, and protects customer personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller and Contact Information

Turun UK Ltd is the data controller responsible for your personal data. If you have any questions about this privacy notice or our data protection practices, please contact us:

• Email: support@turun.co.uk
• Postal Address: House 69, Fulham Green / Bedford, 79 Fulham High St, London SW6 3JW

We are registered with the Information Commissioners Office under ZC176837.

2. Information We Collect and How We Obtain It

We process personal data collected directly from you, as well as from third-party sources.

A. Data Collected Directly From You:

• Identity and Contact Data: Name, email address, phone number, and billing/delivery address (provided when you purchase products, create an account, or contact us).
• Financial and Transaction Data: Payment card details, billing history, and details of equipment purchases, products, or services you have bought from us.
• Technical and Usage Data: IP address, browser type, and information about how you use our website, products, and services (collected automatically via cookies and similar technologies).

B. Data Collected From Third Parties:

• Credit Reference Agencies: We may receive credit history or risk assessment data to assess your creditworthiness before entering into a contract with you.

3. How and Why We Use Your Personal Data

Under the GDPR, we must have a lawful basis to process your data. The table below outlines how we use your data and our legal grounds for doing so:

Purpose / Activity	Type of Data	Lawful Basis for Processing
To register you as a customer and manage your account.	Identity, Contact	Performance of a contract with you.
To process and deliver your order, manage payments, and collect money owed to us.	Identity, Contact, Financial, Transaction	Performance of a contract with you; Legitimate interests (to recover debts).
To respond to customer service requests, inquiries, or support tickets.	Identity, Contact, Transaction	Performance of a contract with you; Legitimate interests (to provide efficient support).
To send you marketing communications, special offers, and industry news.	Identity, Contact, Usage	Consent (where required by law); Legitimate interests (to grow our business and market relevant products to existing customers).
To run credit checks to determine eligibility for certain payment terms.	Identity, Financial, Credit Agency Reports	Legitimate interests (to prevent fraud and manage financial risk).
To comply with legal obligations (e.g., tax, accounting, or regulatory reporting).	Identity, Contact, Transaction	Compliance with a legal obligation.

4. Who We Share Your Data With

We do not sell your personal data. However, we may share your information with trusted third parties to provide our services:

• Service Providers: IT and hosting providers, payment processors, and delivery/logistics companies.
• Professional Advisers: Auditors, lawyers, bankers, and insurers.
• Credit Reference Agencies: For the purpose of assessing your credit score.
• Legal Authorities: If required to do so by law, regulation, or court order.

International Data Transfers: If we transfer your personal data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented (e.g., Standard Contractual Clauses approved by the European Commission).

5. How Long We Keep Your Data

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

• Customer Account Data: Kept for the duration of your active relationship with us.
• Transaction and Tax Data: Kept for 6 years following the end of the financial year of the transaction, to comply with legal tax obligations.
• Marketing Data: Kept until you opt out or withdraw your consent.

6. Your Legal Rights Under the GDPR

Under certain circumstances, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You can ask us to delete your data under certain conditions.
• Right to Restrict Processing: You can ask us to suspend processing your data.
• Right to Data Portability: You can request the transfer of your data to you or a third party in a structured, machine-readable format.
• Right to Object: You can object to us processing your data where we rely on a "legitimate interest" or use it for direct marketing.
• Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at

7. Your Right to Lodge a Complaint

You have the right to make a complaint at any time to your local supervisory authority,  the Information Commissioner’s Office (ICO) www.ico.org.uk, for data protection issues.

We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us first.